SolarGrove Prints
Legal
Privacy Policy
The short version: we collect only what we need to make and mail your order, we never sell or share it, we delete recipient addresses within 90 days, and you can ask us to delete your information at any time.
Who we are
SolarGrove Prints (“we”, “us”) sells botanical postcards and mails written cards for customers. This policy covers solargroveprints.com, our orders, and our social media accounts. Questions go to support@solargroveprints.com.
What we collect
- When you order: your name, email address and billing address; the shipping address; and, if you're sending a card to someone else, that person's name and address and the message you want written.
- When you email us: your email address and whatever you choose to send, such as a photo for a custom card.
- Payment details: handled entirely by Stripe on its own checkout pages. We never see or store your card number.
This website has no accounts, no analytics or tracking scripts, no advertising, and sets no cookies of its own.
How we use it
- To print, write, address and mail your order, and to email you about it (confirmation, delays, replacements).
- To answer your questions and handle refunds or replacements.
- To keep the business records the law requires, such as sales and tax records.
We don't use your information for advertising, we don't add recipients to any mailing list, and we never sell, rent or trade customer information.
How long we keep it
- Recipient names and addresses: used once to mail the card, then deleted within 90 days.
- The message written on a card: kept with the order for 12 months, so we can reprint a card or settle a problem, then deleted.
- Order and payment records: kept as long as tax and accounting rules require.
- Photos sent for custom cards: deleted after the card ships, unless you ask us to keep them for a reorder.
Who we share it with
Only the services that help us run the shop, and only what each one needs:
- Stripe, to take payments.
- The United States Postal Service, which sees the address on the card.
- Cloudflare, which hosts this website and our email forwarding.
- Google (Gmail and Drive), which stores our email and order records.
- Notion, which we use to track orders.
We would also share information if the law required it.
Social media
We publish our own designs and announcements to our Instagram and Pinterest accounts, using each platform's official tools, including scheduling software we run ourselves. We don't collect information about the people who view, like or follow our posts. If you message or comment on our accounts, we use what you send only to reply to you, and the platform's own privacy policy applies to how it handles your activity there.
Your choices and rights
You can ask us to show you, correct or delete the information we hold about you, or about yourself as a card recipient, by emailing support@solargroveprints.com. We'll answer within 30 days. We'll keep only what the law requires us to keep, such as tax records.
Keeping it safe
Order information is stored in password-protected accounts that only the owner can reach, and our own systems are on a private network. No system is perfect, but we keep as little as possible for as short a time as possible.
Children
Our shop isn't directed at children under 13, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update it here and change the effective date at the top.
Contact
SolarGrove LLC, doing business as SolarGrove Prints · Pittsburgh, PA · support@solargroveprints.com